Refund Policy

Effective Date: 23 June 2026
Last Updated: 23 June 2026

Welcome to FreXun (frexun.com).

At FreXun, we are committed to providing a secure, transparent, and fair marketplace for both Employers and Workers. We understand that disputes or unexpected situations may occasionally occur. This Refund Policy explains when refunds may be requested, how they are processed, and the responsibilities of all users.

By using FreXun, you agree to the terms outlined in this Refund Policy.

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1. Introduction

FreXun is a trusted Microjob and Freelancing platform that connects Employers with Workers worldwide.

Our goal is to ensure every transaction is completed fairly and securely. If a task cannot be completed successfully or a dispute arises, FreXun will review the case and determine whether a refund is appropriate based on the evidence provided.

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2. Eligibility for Refunds

A refund may be approved under the following circumstances:

• The Worker fails to complete the task according to the agreed requirements.
• The delivered work is significantly different from the job description or fails to meet the agreed quality standards.
• A technical issue on the FreXun platform prevents the successful completion of a task or payment.
• An Employer accidentally makes duplicate payments for the same job.
• An unauthorized or fraudulent transaction is detected.
• The task is cancelled before any work has started.
• FreXun determines that the transaction violated our Terms & Conditions.

Refund approval is subject to investigation by the FreXun Support Team.

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3. Refunds Will NOT Be Issued

Refunds will not be granted in the following situations:

• The work has been completed according to the agreed job requirements.
• The Employer changes their mind after approving or accepting the completed work.
• Personal dissatisfaction unrelated to the original job description.
• Delays caused by the Employer in providing required information or feedback.
• Delays caused by banks or third-party payment providers.
• Platform service fees, unless otherwise required by applicable law.
• Losses resulting from incorrect payment information submitted by the user.
• Violations of FreXun's Terms & Conditions.

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4. How to Request a Refund

To submit a refund request:

Step 1

Log in to your FreXun account.

Step 2

Navigate to the relevant Job or Transaction.

Step 3

Click "Request Refund."

Step 4

Provide a detailed explanation describing why you believe a refund should be issued.

Step 5

Attach any supporting evidence, including screenshots, messages, files, or other relevant documents.

Step 6

Submit your request for review.

Incomplete or unsupported requests may be delayed or rejected.

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5. Refund Review Process

Once your refund request has been submitted:

• FreXun Support will review your request within 3–5 Business Days.
• Additional information may be requested from either party.
• Both the Employer and Worker may be contacted during the investigation.
• All available evidence will be reviewed carefully before a decision is made.

FreXun reserves the right to make the final decision based on the available evidence and platform records.

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6. Refund Processing

If your refund request is approved:

• Refunds will be processed within 7–10 Business Days.
• Refunds may be credited to your FreXun Wallet or returned to your original payment method, depending on the payment method used.
• Processing times may vary depending on your bank or payment provider.

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7. Cancellation Policy

Employer Cancellation

Employers may cancel a job before a Worker starts working.

If work has already begun, cancellation requests will be reviewed by FreXun Support.

Worker Cancellation

Workers may cancel a task before beginning work.

Repeated cancellations or abuse of the cancellation system may result in account warnings, temporary suspension, or permanent account termination.

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8. Dispute Resolution

If an Employer and Worker cannot resolve a dispute themselves, FreXun will act as an independent mediator.

Our Support Team will review all available evidence and make a fair, impartial, and final decision.

All users agree to cooperate fully during the investigation process.

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9. Fraud Prevention

FreXun has zero tolerance for fraudulent activities.

Refund requests may be denied if they involve:

• False or misleading information
• Fake disputes
• Multiple refund requests for the same transaction
• Chargeback abuse
• Account manipulation
• Any activity that violates our Terms & Conditions

Accounts found engaging in fraudulent activity may be suspended or permanently terminated.

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10. Chargebacks

Before initiating a chargeback through your bank or payment provider, please contact FreXun Support.

Unauthorized or abusive chargebacks may result in temporary suspension or permanent termination of your account while the matter is investigated.

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11. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

FreXun

Website: https://frexun.com

Email: support@frexun.com

Phone: +880 1307-835260

Business Address:

Gulshan, Dhaka-1212

Bangladesh

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12. Policy Updates

FreXun reserves the right to modify or update this Refund Policy at any time.

Any changes will become effective immediately after they are published on our website.

Your continued use of FreXun after any updates constitutes your acceptance of the revised Refund Policy.

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Your Agreement

By creating an account or using FreXun, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Thank you for choosing FreXun.

We are committed to maintaining a secure, transparent, and trustworthy marketplace for Employers and Workers around the world.